This is who we are

Loyal is a digital agency that specializes in community strategy, customer experience and brand communications.

Our work creates deeper customer relationships to help you innovate and grow –smarter and faster.

Since 2012, Loyal has been leading the way as a practitioner and thought-leader in digital community and customer-centric marketing, product and innovation.


Here are a few things we remind ourselves of every day:

Love don’t cost a thing.  It costs 80% less to retain a customer than to acquire a new one.

People give brands value.  Community engagement can increase revenue by up to 25%.

A little goes a long way.  A 5% increase in customer retention can increase profits by up to 95%.

The 80/20 Rule rules.  80% of future revenue will come from just 20% of existing customers.

Change is constant. Community is a primary catalyst of innovation, creating up to 37% increase in overall performance.


Loyal exists because community is the future of society and economy online.
Let’s build that future together.


We love people. You could even call us people people.

make our people your people >